Privacy Policy

P & N Maintenance and Cleaning Services Pty Ltd T/A Pryme Group
ABN: 81 631 086 578
Last Updated: 6 September 2024

 

We respect your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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1. Collection of Personal Information

We collect personal information to provide our services to you and improve your experience with our website. The types of personal information we may collect include, but are not limited to:

• Name

• Email address

• Phone number

• Address

• Payment details

• IP address

• Any other information provided directly by you through our website or other forms of communication.

We may also collect sensitive information where necessary, with your consent, such as health or disability-related information to provide tailored services.

 

2. Purpose of Collecting Personal Information

We collect, hold, use, and disclose your personal information for purposes including:

• Providing you with our services

• Responding to your inquiries

• Processing transactions

• Improving and optimizing our website and services

• Complying with legal obligations

• Sending you marketing materials (where consent has been provided)

 

3. How We Collect Personal Information

We may collect personal information in various ways, including:

• Directly from you when you use our website, email us, or communicate with us through other means

• Automatically via cookies, web beacons, and similar technologies when you visit our website

• From third parties where you have consented or as otherwise authorized by law

 

4. Use of Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, collect website usage data, and monitor site performance. You can choose to disable cookies through your browser settings; however, this may affect your ability to access certain features of our website.

 

5. Disclosure of Personal Information

We may disclose your personal information:

• To our employees, contractors, and related entities to provide our services

• To third-party service providers, such as payment processors or marketing platforms

• When required by law or to comply with legal processes

• If required, to prevent or investigate any potential fraud or unlawful activities

We will not sell or rent your personal information to any third parties for marketing purposes without your explicit consent.

 

6. Security of Personal Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, and disclosure. This includes implementing appropriate security measures such as data encryption, firewalls, secure servers, and access controls.

However, no transmission of data over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

 

7. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date. To make such requests, please contact us using the details provided below.

We will take reasonable steps to respond to such requests promptly and in accordance with the Privacy Act 1988 (Cth).

 

8. Overseas Disclosure of Personal Information

We may disclose your personal information to overseas recipients, such as cloud storage providers, when it is necessary to provide our services. We will ensure that any overseas recipient provides a similar level of protection to your personal information, as required by Australian privacy laws.

 

9. Direct Marketing

We may use your personal information to send you promotional materials, newsletters, or special offers. If you no longer wish to receive these communications, you can opt-out at any time by contacting us or using the unsubscribe option provided in our communications.

 

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, or as required by law. Once your personal information is no longer needed, we will take reasonable steps to destroy or de-identify it securely.

 

11. Complaints

If you believe we have breached the Australian Privacy Principles or your personal information has been mishandled, you can make a complaint by contacting us. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

 

12. Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be available on our website, and we encourage you to review it periodically.

 

13. Contact Us

For any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us at:

Pryme Group
Email: info@theprymegroup.com.au
Phone: 1300 929 516
Address: 2 Vaughan St, Lidcombe NSW 2141